The Director of Technical Services presented the 2011/2012 Review of Performance of the Environmental Streetscene Services Contract with Biffa. He provided an update on the progress made on a number of work streams that were endorsed by Committee on 20 January 2011 (minute 104 refers) and highlighted the pending 7-year break clause opportunity that existed within the contract. He requested Members to consider their current level of satisfaction with the standards of waste collection and street cleansing services, in order to inform the Cabinet over their pending deliberation of the future of the contract.

He referred to the notable achievements within the contract and provided details of Key Performance Indicator results for 2011/2012. Representatives of the Biffa Management Team gave a detailed presentation on work progress and provided an outline of the contract management and governance arrangements.

The Director also sought the views of Members in relation to a number of work streams upon which to focus in 2012/2013.

Resolved –

(1)  That the Key Performance Indicator information and the corresponding high levels of service to which they relate be noted.

(2)  That the following projects highlighted for attention in 2012/2013 to further improve service reliability, customer satisfaction and enhance the environmental quality of Wirral, be endorsed –

·  Street Cleansing: Improving Environmental Quality with Particular Focus on Reducing Levels of Dog Fouling.

·  Contamination of Collected Co-mingled Recycling – Risk Reduction

·  Increasing Recycling (to Support the Council Notice of Motion passed on 12 December 2011 (minute 90 refers).

·  Contract Review and Associated Benefits Realisation.

(3)  That the Director of Technical Services be requested to report to the next meeting of the Committee with any proposed service changes that arise as a result of the conclusion of the Price Waterhouse Cooper contract review so that the strategic implications may be scrutinised before they are presented to Cabinet in April 2012.

(4)  That the Committee notes that based upon the details contained within his report, the Director of Technical Services intends to recommend to the Cabinet that there are no current concerns over the Environmental Streetscene Services Contract with regards to the quality of service delivery that should prevent the continuation of this contract with Biffa beyond the 2013 break clause, should Cabinet wish to consider a future savings package presented by Biffa in return for securing the contract until 2020.

(5)  That the thanks of the Committee be accorded to those Council officers and members of the Biffa Management Team for the improved levels of performance of the Environmental Streetscene Services Contract in 2011/2012.