Decision details
Provision of Enforcement Agent Services
Decision Maker: Director of Finance
Decision status: For Determination
Is Key decision?: Yes
Is subject to call in?: Yes
Decision:
- Lot 1 - The collection of Council Tax, Non-Domestic Rates, Housing Benefit Overpayments and Sundry Debts; and
- Lot 2 - The recovery of Parking Enforcement Charges.
Reasons for the decision:
The current enforcement agency services contract expires in January 2025, with no further extensions being permissible. The intention is to maximise the collection of debts through the effective use of all available recovery options and to recover the debt as quickly as reasonably practicable, without imposing unreasonable hardship. The emphasis will be for a fair and respectful treatment of debtors, understanding their circumstances and providing early intervention to both increase revenue and improved support for vulnerable residents.
The Council is committed to providing a high-quality service and seek to ensure a high-quality Enforcement Agent service that acts in a responsible and professional manner, adopting a clear, reasonable and fair charging policy in the application of all fees.
Publication date: 28/10/2024
Date of decision: 28/10/2024
Effective from: 01/11/2024
Accompanying Documents: