Issue - meetings
COMPLAINTS POLICY FOR MERSEYSIDE PENSION FUND
Meeting: 24/02/2022 - Local Pension Board (Item 51)
51 COMPLAINTS POLICY FOR MERSEYSIDE PENSION FUND PDF 72 KB
Additional documents:
- Enc. 3 for COMPLAINTS POLICY FOR MERSEYSIDE PENSION FUND, item 51 PDF 81 KB
- Enc. 2 for COMPLAINTS POLICY FOR MERSEYSIDE PENSION FUND, item 51 PDF 377 KB
- Webcast for COMPLAINTS POLICY FOR MERSEYSIDE PENSION FUND
Minutes:
A report by the Director of Pensions provided Members with the Complaints Policy for Merseyside Pension Fund (MPF) that had recently been considered by the Pensions Committee.
Members of the Board were advised that the introduction of a ‘Complaints Policy’ was intended to formalise and enhance the operational practice adopted by Merseyside Pension Fund in responding to complaints. The policy outlined the methods and timeframes for recording, investigating, and implementing corrective actions in dealing with complaints from members, employers and other stakeholders.
Yvonne Murphy, Head of Pensions Administration introduced the report and advised that under the new policy, complaints would be reported more consistently.
Resolved – That the report be noted and the implications for Merseyside Pension Fund be considered.