Meeting documents
Community and Customer Engagement Overview and Scrutiny Committee
Monday, 4th June 2007
Venue : Committee Room 1 - Wallasey Town Hall
Index to Agendas
- DECLARATIONS OF INTEREST
- APPOINTMENT OF VICE-CHAIR
- MINUTES
- DIGITAL SWITCHOVER
- COMMITTEE WORK PROGRAMME 2007-08
- CUSTOMER SERVICES ANNUAL REPORT
- CUSTOMER ACCESS STRATEGY
- BEBINGTON ONE STOP SHOP CUSTOMER SURVEY
- BEBINGTON ONE STOP SHOP LOCATION
- ACCEPTANCE OF TENDER – ARCHIVE SHELVING
- PENNANT HOUSE ROOF WORKS
- CITIZENS PANEL ANNUAL REPORT
- ANY OTHER BUSINESS
Item 1 - DECLARATIONS OF INTEREST
Summary:
Members of the Committee are requested to declare any interest they may have, either personal or prejudicial, in any of the items on the agenda and, if so, to declare them and state what they are.
Members are reminded that they should also declare, pursuant to paragraph 18 of the Overview and Scrutiny Procedure Rules, whether they are subject to a party whip in connection with any item(s) to be considered and, if so, to declare it and state the nature of the whipping arrangement.
Item 2 - APPOINTMENT OF VICE-CHAIR
Summary:
In accordance with minute 5(8) of Cabinet (16/5/07), the Committee is strongly recommended to appoint a Vice-Chair.
Item 3 - MINUTES
Summary:
To receive the minutes of the meeting of the Community and Customer Engagement Overview and Scrutiny Committee held on 22 March which were received by Council on 16 April, 2007.
Item 4 - DIGITAL SWITCHOVER
Summary:
On 12 February, 2007, a notice of motion submitted by Councillor Gilchrist was approved by the Council. The motion reads:
'(1) This Council recognises the intention of the broadcasting authorities to change TV transmissions in the Granada region to digital signals and to complete this in 2009.
(2) Council recognises that many residents, particularly the elderly, will be confused by this changeover, though is aware that publicity for the changeover has started.
(3) Council is also aware that existing signal strengths are not always of the best quality in parts of the Borough.
(4) Council therefore requests that the appropriate Overview and Scrutiny Committee should invite representatives of the industry to attend to explain the process, seek guarantees that all areas with poor reception and signal strength will be identified, and seek the assistance of local media in publicising this changeover so that it is carried out smoothly.'
In accordance with this notice of motion, Jo Waters, Regional Manager North West of Digital UK and her colleague, Emyr Hughes, will be present at the meeting to give a presentation and to answer questions.
Item 5 - COMMITTEE WORK PROGRAMME 2007-08
Summary:
Discussion item on possible areas for scrutiny.
Attachments: (click on an attachment to view it)
Item 6 - CUSTOMER SERVICES ANNUAL REPORT
Summary:
This report reviews the performance and progress of Customer Services over the past twelve months. It highlights the challenges faced and future plans for 2007-08.
Recommendation:
That the report be noted.
Attachments: (click on an attachment to view it)
Item 7 - CUSTOMER ACCESS STRATEGY
Summary:
This report updates the Customer Access Strategy from April 2005 to take account of ongoing Customer Service developments. It sets out the key changes in the Strategy as well as the implications for Wirral and the next steps as one of the cornerstone projects of the Efficiency Plan. Further reviews will be undertaken to ensure the Strategy remains relevant and up to date. The revised strategy was approved by the Executive Board on 12 April 2007.
Recommendation:
That the revised Customer Access Strategy and the future work areas as set out in the Appendix to this report be noted.
Attachments: (click on an attachment to view it)
Item 8 - BEBINGTON ONE STOP SHOP CUSTOMER SURVEY
Summary:
This report details the outcome of the recent survey of One Stop Shop users at Pennant House as to the future siting of the Bebington One Stop Shop. The report also includes details of the petitions presented to Council on 1 March 2007 and 16 April 2007.
Recommendation:
That the results of the survey and the receipt of the petitions be noted.
Attachments: (click on an attachment to view it)
Item 9 - BEBINGTON ONE STOP SHOP LOCATION
Summary:
This report details the current state of Pennant House and outlines options for future location of the Bebington One Stop Shop. It details the likely costs for work which would need to be undertaken at both Pennant House and the Civic Centre sites and asks Members for views and recommendations.
Recommendation:
That Members views are requested on the future location of Bebington One Stop Shop.
Attachments: (click on an attachment to view it)
Item 10 - ACCEPTANCE OF TENDER – ARCHIVE SHELVING
Summary:
This report informs Committee of the acceptance of a tender for the supply and installation of high density static and mobile archive shelving at the Cheshire Lines Building, Birkenhead.
Recommendation:
That Members note the decision of the Executive Board at its meeting on 26 April 2007 (Minute 318 refers) to accept the tender submitted by Rackline Limited for the supply and installation of racking for the Corporate Archive Facility.
Attachments: (click on an attachment to view it)
Item 11 - PENNANT HOUSE ROOF WORKS
Summary:
This report details work at Pennant House for urgent roof and essential work as agreed by Council (minute 134) on 1 March 2007.
Recommendation:
That the report be noted.
Attachments: (click on an attachment to view it)
Item 12 - CITIZENS PANEL ANNUAL REPORT
Summary:
This report is to inform committee about the progress and operation of the citizens’ panel over the past year. Membership has remained high and stable and response rates have been maintained at a high level.
Recommendation:
(1) That the report is noted.
(2) That committee considers the proposals for the coming year.
(3) That committee considers proposed changes to the panel contract.
Attachments: (click on an attachment to view it)
Item 13 - ANY OTHER BUSINESS
Summary:
To consider any other business that the Chair accepts as urgent.
Agenda Published: 23 May 2007