Meeting documents

West Wirral Area Forum
Wednesday, 31st October 2007

Present

Chair

GJ Ellis

Ward Councillors

DM Elderton, J Hale, GCJ Watt

Community Representatives

Jane Boulton, Gary Evans, Cynthia Radford

Older People's Parliament Representative

Sandra Wall

Lead Officer

J Wilkie (Deputy Chief Executive/Director of Corporate Services)

Area Service Co-ordinator

Tracey Smith

Wirral Primary Care Trust

Tina Long (Primary Care Trust)

Wirral University Teaching Hospital NHS Foundation Trust

Sue Green

Merseyside Police

Inspector Greg Lambert

Merseyside Fire & Rescue Service

John Davies

Council Officers

David Green (Director of Technical Services), Robert Jones (Waste Minimisation and Recycling Manager), John Sebborn (Community Safety Team), Carol Sharratt (Community Engagement Assistant)

In attendance:

Stephen Hesford MP

Apologies

Cllr JE Green, Ian McKellar

Index to Minutes

Minute 1 - Welcome, introductions and apologies

Minute Text :

The Chairman welcomed approximately 30 members of the public, commented on the lower turnout at this meeting and welcomed everyone to this meeting at Hoylake. The members of the forum and the officers introduced themselves to the meeting, and apologies were received as shown above.

The Chairman informed the forum that 161 invites are sent out prior to the meeting, and requested that anyone who would like to receive notification of the meeting or the minutes prior to the meeting to contact Tracey Smith (0151 691 8026).

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Minute 2 - Area co-ordinators Report • Minutes of last meeting and matters arising

Minute Text :

Tracey Smith, Area Co-ordinator, thanked Jackie Hall for providing the venue for this meeting free of charge and gave a brief overview of the Area Co-ordinators Report which included the following:

- Minutes of the last meeting and matters arising, including the following report from Mark Smith, Head of Streetscene & Waste Services, Technical Services Department, in response to issues raised at the last meeting:

"RESPONSES TO ISSUES RAISED AT WEST WIRRAL AREA FORUM – 3 JULY 2007

1. Access to and from Meols Station for disabled passengers: (this response is from David Jones, Head of Passengers Services (Rail) at Merseytravel) - Merseytravel is committed to improving the access to station across the network. Within the current Local Transport Plan a target of making 5 currently inaccessible stations step free has been set. Clearly there are many stations which require improving across the network and unfortunately Meols is not identified as one of the 5 stations to be incorporated into the programme. If this situation changes I will, of course, let you know.

2. When will repairs to retaining wall of Marine Lake be carried out? - We have identified works to the outer wall of the marine lake in our forward programme submitted to the Environment Agency/DEFRA with an estimated start date of October 2008. However this is dependent on the scheme being approved, the amount of grant funding available and the priority of the works compared to other national schemes competing for limited funding.

At this stage EA/DEFRA are continuing their forward-planning exercise and allocations for next financial year are unlikely to be known until early next calendar year; at a recent meeting with the EA I did get the impression that they may be short of funding as they mentioned the possibility of delaying works for a year.

3. As a resident of a block of 27 flats and being used to having blue bag collections, would we have to have grey bins when there was no room for them? - The Council in the next 6 months is reviewing properties that are currently on a blue bag collection. The best available method will be used in order to recycle materials. If it means that a property remains on blue bags because there is no other physical way of recycling anything else then that would be the collection method and recycling system offered at the site. Recycling bring sites and waste minimisation tips would also be offered in that particular instance.

4. Why were there no longer blue skips available in the vicinity for recyclable materials? (Cllr Elderton noted that he was not aware that they were being phased out)? - Blue bins are metal bins for paper, they were removed over 6 months ago from the site at Hoylake on Market Street due to a school being built adjacent to the site. We would welcome suggestions if there is a suitable site in Hoylake (indeed we have pursued sites with no success) for blue bins to be stored, however as an officer from the department has mentioned to Councillor Elderton we are due to review our Borough wide bring site location and facilities early in the new year to make improvements.

5. What action could be taken about cars parked on both pavements at top of Village Road? - Police agreed to look into enforcement for cases of highway obstruction."

- Local updates
- Partner updates, including details of funding available from the Primary Care Trust for health related projects. The closing date for applications is 14th November 2007. If anyone would like an application pack please pass your details to Tracey at the end of the meeting.
- Local Transport update
- Area Forum Funding progress report
- Local Area Forum plan
- Streetscene and Waste
- Equalities and Diversity

Gary Evans requested that section under minute 10 re: the Citizens' Advice Bureau in the minutes from the last meeting be amended to read: "Gary Evans advised the Forum about the position of the local Citizens' Advice Bureau which was understaffed and under-funded, resulting in volunteers having to soldier on without paid supervision. The volunteers offer a wonderful service and the bureau needs more funding / paid staff to support them."

If anyone has any questions on the report please see Tracey Smith at the end of the meeting.

Chairman thanked Tracey for her report and added that the panel that agreed the area forum funding mentioned in Section five of the report was made up of Councillor Gerry Ellis, Councillor Geoff Watt, Gary Evans and Jane Boulton.

Minute Decision :

Resolved that:
i. the Area Co-ordinator be thanked for her report.
ii. that the wording in the minute 10 re; the Citizens' Advice Bureau be amended.

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Minute 3 - Public question time

Minute Text :

The following question / issues were raised:

Sue Evans - There is a rumour that a planning application was passed in 2006 to change the use of the Tudor Cinema in West Kirby to retail / offices, and that Bob Smith garage, car park and petrol filling station are to become a large development, and that definite offers have been made for these properties. Do you have any knowledge of / information on this?
A. David Green - No planning permission or discussions have taken place regarding this.

A member of the Public informed the forum that he had spoken to Bob Smith Junior who confirmed that this is just a rumour.

The Chairman confirmed that the ground floor of the Tudor Cinema was converted to retail use last year.

Councillor Elderton agreed to discuss this issue with Sue Evans, in more detail, at the end of the meeting.

John Akehurst - raised the following re: Bistros in Market Street / Albert Rd / The Crescent
1. A multitude of cigarette butts can usually be seen on the pavement outside most of these premises. Should the owners be made to sweep them up, preferably at the end of the evening session? Dropping cigarette butts is a litter offence, who is liable?
A. Robert Jones - businesses have to keep premises (including 50 yards either side) tidy and can send out enforcement officers to look at this and issue fixed penalty notices. David Green added that there are new powers re: litter under the Neighbourhood Act enabling the Council to issue notices on shop keepers requiring them to provide an action plan to tackle such problems, there are three of these in force at the moment. I will arrange for the owners to be contacted and for notices to be issued if required.

2. If the Wirral wide alcohol ban is / has been approved, will the customers of these bistros be committing an offence if standing drinking on the public pavement? Some premises are railed off, others are not and no clear demarcation line is apparent.
A. Inspector Lambert - alcohol can be consumed in a fenced-off area, but it is an offence to drink on the street. The issue of encroaching on the pavement is a problem for the Council and / or the Police. Drinking on the pavement is a matter for the Police, and if you give me details of the bistro concerned I will arrange for an officer to visit the premises.

Councillor Hale added that this is a restricted area and that customers can only drink until 9pm in the evening, due to their close proximity to residential areas.

Councillor Elderton mentioned that bars need to apply for a licence, under the planning legislation, to allow drinking outside of their premises. The Chairman added that the Council was keen to look at all applications received, and mentioned that an application submitted by a sushi bar in West Kirby was reduced drastically.

Mr Akehurst asked if the alcohol ban had been approved and Councillor Hale confirmed that the ban is not yet in force. Inspector Lambert added that there are so many areas across Wirral already covered by an alcohol ban that thinks this will be approved.

Jim Wilkie informed the forum that there are problems as people can move out of a designated area by just crossing the road, and that decision on the ban has been made in principle and that the Council is moving forward on this.

Member of the public - could there be a more seasonal response to clearing litter on the Promenade, particularly the area by the school?
A. David Green - the contractor is required to empty the bins when they are more than 75% full. I will arrange for extra attention to be given to this area.

The Chairman informed the forum that members of the public can call Streetscene on 606 2004 or your local councillor to report such issues.

Eddie Boult - there are problems with the Streetscene call centre. When I phoned the centre I started out as fifth in the queue and ended up becoming 23rd in the queue. Could people be called back instead of being left hanging on?
A. David Green - the Council made a conscious decision not to use answerphones but to have calls answered by people. There were problems with this service a few months ago, but now there is a 97% chance of phones being answered. The easiest / quickest way to contact the centre is via e-mail.

Eddie Boult - Lots of people don't use e-mail and can become frustrated, so would be better if they were put onto an answerphone if can't get through within the first few minutes and then called back when operators have time.
A. David Green - answering the calls is no longer a major problem and when asked people said that they don't like to talk on an answerphone, the staff do not have much spare time as carry out administrative duties when not answering taking calls.

Councillor Hale - raised concern over cabinet report re: reducing number of staff and requested a guarantee that this would not affect the service, as have received complaints recently re: call centre answering times, so rang and was placed as 11th in the queue.
A. David Green - extra people were taken on when we were rolling out the recycling programme, but now things have quietened down. I will feedback comments re: answerphone to colleagues.

Member of the Public - who pays for the call?
A. David Green - the caller pays, and it is a local rate call, but will raise this point with colleagues.

Member of the Public - asked for an update on refurbishment of Trinity Road toilets.
A. Councillor Hale - National England (English Nature's successor) has asked for further information from the developers, but we have been assured that this will be sorted out in the very near future.

Member of the Public - commented that has been watching the toilet block deteriorate slowly
A. Councillor Hale - National England are concerned with protecting the SSSI and the birds and no development can go ahead without their agreement.

Member of the Public - added that the lifeboat station causes more disturbance to the birds.

Councillor Hale added that the toilets close at 6 - 6.60 pm and that toilet facilities within leisure areas should take seasonal activities into account and remain open later during the Summer.

Resident of Village Road - there are 10/11 wheelie bins on the side of the road for the multi-occupancy premises, including three brown bins (even though there are no gardens) and these have been filled with ordinary rubbish.
A. Robert Jones - a site visit has been made in response to this. The pavement is very narrow and Claire Taylor, the recycling officer, is trying to find out who owns the car park to see if the bins could be stored there.

Member of the public - the three brown bins have not been emptied as they have plastic bags in them.
A. Robert Jones - will arrange for these to be removed.

Chairman - there have been lots of complaints re: bins at Acacia Grove.
A. Robert Jones - agreed to look into this.

Member of the Public - mentioned problem of bins at Dee Lane (outside Barclays) opposite the end of Banks Road / Grange Road.
A. Robert Jones - we have visited and leafleted this area, but may have to remove some of these bins. David Green added that the Council does not have an enforcement policy at present. Once the service has settled down we will take forward a draft proposed enforcement policy. The policy details will be worked out over the next few months and issue penalties where necessary.

Member of the Public - there is a problem with buses parking on the pavement at Mount School Lane. The drivers have been told by their managers to park here.
A. David Green - this was brought to our attention this week, and we have arranged for traffic engineers to look into this and report back to Councillor Elderton.

Councillor Elderton - commented that this is a traffic obstruction and is damaging the pavements, photographs re: this issue have been passed to David Green. A representative of Merserytravel is finding out why bus companies are instructing the drivers to park on the pavement.

Mr Amos - what is happening about Birkenhead Central Library, will this be saved and how did it get into this state?
A. Jim Wilkie - It is an expensive job and we are talking to the Councillors to try and resolve the problems, we need to look at costs / health and safety issues. The amount that the Council has to do maintenance is not enough to do as much as we would like. We are aware that this is an important facility but we can't give any guarantees at this stage.
Mr Amos - could more information on this be provided for the next meeting?
A. Councillor Hale - this is a worrying situation as the repair will cost a great deal. An authority of this size should have a reference library, and we need to look at whether we spend money on this building or on a different building. The Director of Leisure Services is doing a report on this and we hope to have a preliminary report within the next two weeks.

Chairman - agreed to invite an officer from Cultural Services to the next meeting to provide more information on the library service.

Member of the Public - there has been a car transporter double parked at the Mercedes garage, Village Road, at 8.15 am causing disruption to traffic going into the centre of West Kirby, even after this was mentioned previously and cones were placed to show that vehicles shouldn't be parked here.
A. Councillor Watt - this was raised with the Police, who put out cones from June to the end of the school term but this moved the problem along to Beacons Drive. Arranging the placing of double yellow lines takes time, is an expensive process and can have a knock on effect.

Member of the Public - in the mornings no traffic can get through the t-junction at Village Road to Beacon Drive.
A. Chairman asked David Green / Police to see if anything can be done to resolve this.

Chairman informed the forum that a list for nominating roads to be added to the Road Maintenance Programme was available at the meeting. The closing date for nominating roads that require repairing / redoing is 16th November 2007, however this is a big list with a short budget.

Minute Decision :

Resolved that:
i. Rob Jones / David Green to arrange for enforcement officers to visit / contact the owners of the bistros in the Market Street / Albert Rd / The Crescent area, and issue notices if required.
ii. Inspector Lambert to arrange for an officer to visit bistros in The Crescent / Market Street re: drinking outside premises.
iii. David Green to arrange for attention to be given to Promenade area re: clearing litter.
iv. David Green to feedback comments re: having an answerphone service within the call centre / cost of calls to the centre.
v. Robert Jones to arrange for the brown bins to be removed from Village Road and look at situation re: bins at Acacia Grove.
vi. Councillor Ellis to arrange for an officer from Cultural Services to attend the next area forum meeting to provide information on libraries.
vii. David Green / Inspector Lambert to look at possible solutions to traffic problems at Village Road / Beacon Lane t-junction.

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Minute 4 - Streetscene Update - David Green Director of Technical Services and Tara Dumas Environmental and Waste Services Manager

Minute Text :

The Chairman introduced David Green and Robert Jones to the forum to give an update on recycling.

Robert informed the forum that Wirral is aiming to boost its performance, provide a good service and recycle as much as possible.

History - Wirral had a poor performance rate (7% instead of 16%) and were within the bottom 10, was perceived as a poor performer (due to missed bins etc.) leading to a lack of confidence in this service.

Drivers for Change - Wirral signed a fresh contract that included new outlooks and targets, with a new contractor (Biffa). The government provided £135,000 of funding to promote the new service and take on extra staff to ensure its success. The service has to take on board National Government and European targets / influences to divert waste from landfill.

Achievements - We have provided grey bins to 95% of the borough, and only need to provide these to some flats / multi occupation properties, that need to be assessed prior to providing this service. Wirral has increased its performance for diverting waste from landfill, and 31% of our household waste is now diverted. The household waste is taken to and sorted at Bidston and the garden waste is taken to Cheshire. We are the recognised as a lead authority in Merseyside and are exceeding our target (23%) and are performing on a parallel with Local Authorities that have been recycling for four years in a similar way.

Future Pathway - We aim to divert more from landfill, such as recycling items such as yoghurt / butter pots once we have found someone to take this. At present we do not collect much business waste, but provide a direction for our business community and need to expand this role to include recycling. We aim to carry out further community consultation and development to help solve local problems, such as letter, weeds, fly-posting and graffiti. We aim to increase recognition for the Boroughs achievements in growth level and take up by residents. We are setting targets to focus on our local environmental quality of life.

Disposal Developments - 2020 is the upper limit for targets set for recycling, this is 400,000 tonnes and a 40% recycling rate for Merseyside. It has not yet been developed nationally on what we will do with the rest of the waste collected in the green bins. The Waste Disposal Authority (WDA) is looking at introducing new plants throughout Merseyside (from 2012) to treat waste e.g. for fuel for incineration / organic matter, this is a big step and the WDA will be tendering / inviting ideas for this.
The biggest fine will be made for biodegradable waste that is landfilled (e.g. nappies).

The Chairman thanked Robert and asked if there were any recycling questions, the following were raised:

1. Why can't tin foil / aluminium be recycled?
A. Foil is recognised as paper by the recycling plant, so was collected on site and trials carried out to see if it could be baled up to make it acceptable for the processor, but the magnetic strip was pulling in items such as cat food pouches / dirty foil. A lot of foil tends to be contaminated and only about 20% of this can normally be recycled, the key things for items being recycled is to separate and clean them. The foil used to be collected by a charity but it went into receivership, we could ask a private contractor to collect this but they would also want to take the cans. The best solution would be to try and get a charity to collect this, and will arrange for an advert to be placed in the paper to publicise this. In the meantime foil / aluminium should be placed in the waste bin.

2. Why doesn't the foil stay with the cans?
A. The processor separates 2D and 3D objects, and the foil falls through the rollers with the paper and contaminates the paper.

3. Where can shredded paper be disposed of safely and what is the percentage of household waste to business waste.
A. Shredded waste sticks to bottles and cans and falls through the rollers on the processor, creating problems. Identity theft is an issue so the best solution for disposing of this is to use in home composters. Business waste is about 90% and the bulk of this comes from mining / quarrying.

4. If you don't have a garden is there any other way of safely disposing of shredded paper?
A. The last resort would be to place this in the green bin, but some animal sanctuaries accept this for animal bedding, and we are looking at this as a possible solution.

5. When the recyclable material is separated where does it go to?
A. Wherever there is a demand for it, mostly local outlets, the bottles go to St Helens but some of the cardboard goes to China.

6. Washing out bottles contradicts requests to save water and adds costs to those that have water meters.
A. If bottles are delivered dirty there will be smell and debris with this, we all need to play a part in recycling. Bottles can be placed in the dishwasher or just need a quick swill in water.

7. Can yoghurt pots become yoghurt pots?
A. The food industry does not like using recycled plastic for food, but some use this and place a thin line of virgin material into a recycled container.

8. What compulsion is on businesses to recycle (they wont recycled as they are charged)?
A. The traditional business agenda is to make a profit and the service for recycling for small businesses is limited. New Pre-treatment of Waste Regulations came out yesterday requiring businesses to demonstrate that they have had some pre-treatment, no matter what size the business is, so more and more businesses will get letters from waste collectors offering recycling.

The Chairman mentioned a petition received from the Wirral Globe containing 1800 signatures re: return of a weekly bin collection, and congratulated the Council / Technical Services for writing out to get the views of all of the petitioners. Robert informed the forum that 100 responses were received and that these were replied to on Monday, and the Chairman requested that the results of the survey be sent to the Globe.

9. What is happening about Eastham Waste Disposal?
A. The Planning Committee deferred the decision on this, and agreed to make a decision at a site visit.

10. Can something be done re: the Greenbank Road site, as this is a mess due to fly-tipping as small businesses have to pay to take goods there? (fencing panels and flammable waste has been dumped behind the goal posts at Devonshire Road fields).
A. The rapid response team will clear this up.

11. Are there any plans to introduce micro chip system.
A. None of our bins have been fitted with micro chips and we are not planning to charge for this. Our average recycling figure of 31% is well above our 23% target.

Minute Decision :

Resolved that:

i. David Green and Robert Jones be thanked for the recycling update.
ii. Robert Jones to arrange for advert to be placed in the local paper to publicise request for charity required to collect foil / aluminium and to inform the Wirral Globe of the results from the survey re: weekly bin collections.
iii. Robert Jones to arrange for the rapid response team to be sent to clear fly-tipping at Greenbank Road site.

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Minute 5 - Partner Updates - Fire & Rescue Service - Police - Community Safety - Wirral Primary Care Trust - Wirral University Teaching Hospital NHS Foundation Trust - Older Peoples Parliament

Minute Text :

Merseyside Fire and Rescue Service

John Davies - there is a bonfire reduction strategy in place to reduce nuisance bonfires, 40 tonnes have materials have already been removed. This is being run, from two weeks before and to one week after bonfire night, in partnership with the Anti-social Behaviour Team and the Probation Service. The Fire Service will supply the vehicles and equipment and will go and clear any hazards over the bonfire period. If anyone spots any hazards please call 0800 731 5958.

Free Home Fire Safety checks are available, those most at risk are elderly residents, if anyone knows of any vulnerable people that may need this service please urge them to contact us.

The Chairman thanked John Davies for his update and requested that any questions be raised with John at the end of the meeting.

Merseyside Police

The Chairman thanked Inspector Lambert for giving up his evening off to attend the meeting and asked if anyone wished to raise any police issues. The following was raised:

Q. Is there any information on developments re: recent break in at St Lukes and the Rugby Club.
A. Inspector Lambert agreed to take further details at the end of the meeting and look into this.

The Chairman requested that questions be raised with Inspector Lambert at the end of the meeting, and no issues were raised. He also mentioned that at a youth forum the young people felt that the police were not treating them well and a meeting has been set up to allow young people to talk directly to the police.

Community Safety

John Sebborn - in May funding was received from the RESPECT Task Force for talking CCTV, and there are now eight talking cameras in Wirral, and some of these are in the town centre.

In June a project was set up (in partnership with the Anti-Social Behaviour Team, British Telecom, Virgin, and Youth Offending Team) where young people will paint / repair BT boxes that are covered in graffiti. If you wish to report any boxes that need attention please report these on 0151 606 2020.

The Anti-Social Behaviour Team has and RESPECT Housing Management have an agreement to deal with tenant anti-social behaviour.

The Anti-Social Behaviour Team (who were visible in their distinctive red jackets) were involved in initiatives to give young people more positive things to do, thanks to a partnership with the Police and other agencies.

The Chairman thanked John Sebborn for his update and requested that any questions be raised with John at the end of the meeting.

Primary Care Trust

Tina long informed the forum of the following strategies:

Involvement Strategy - this is now being developed and we are keen to have more active involvement with local people. Please let us have your views, comments and stories on your health services. Leaflets to complete and return with comments were available at the meeting or can be obtained by telephone (0800 085 1547) or e-mail (haveyoursay@wirralpct.nhs.uk).

Commissioning Strategy - we are looking from now to five years ahead. Most of the money for the PCTs is used to commission services from the Wirral Hospital Trust. We are looking at where demand is likely to be over the next five years. Wirral has an ageing population and this will increase significantly over the next ten years and we will need to look at what services may be required as a result of this. Another area we will be looking at is health inequalities - to address gaps in health and to try and prevent people becoming ill. If anyone has any views on this please send them in via leaflet mentioned above.

The Chairman thanked Tina Long for her update and requested that any questions be raised with Tina at the end of the meeting.

Wirral University Teaching Hospital NHS Foundation Trust (WHT)

Sue Green informed the forum that information was available on the trust at the meeting, including the results from a perception survey re: quality of patients experience and will continue to feedback at future forums. The trust is keen to engage with the community and has appointed 19 public governors across Wirral, Ellesmere Port and Neston.

The Chairman thanked Sue Green for her update and requested that any questions be raised with Sue at the end of the meeting.

Older Peoples Parliament

Sandra Wall - The parliament is nine months old and has 50 volunteer members and we meet quarterly, but are still recruiting as would like to have two representatives per ward. We have six sub committees, and each of these work on projects that help improve the quality of life / services for Wirral residents over 50, such as transport, health and social care. The Chief Constable will be attending our next parliament meeting.

One issue we successfully resolved was securing an increase of eight additional disabled parking spaces at the hospital that are monitored every hour and illegal cars are issued with penalty notices.

We are working on a guide to care homes in Wirral. The Council has a list that needs updating and adding to and we are planning to do more on this (i.e. create a good food guide style booklet, including costs, quality of life, cost of extras etc.). If anyone would like to be a visitor to help with this please come forward.

If anyone would like to join / help us or would like more information about the parliament please contact Jamie Anderson at Age Concern or Tracey Smith at Wallasey Town Hall.

The Chairman thanked Sandra Wall for her update and requested that any questions be raised with Sandra at the end of the meeting.

Minute Decision :

Resolved that:

i. John Davies, Inspector Lambert, John Sebborn, Tina Long, Sue Green and Sandra Wall be thanked for their updates.
ii. Inspector Lambert to look into progress re: break-in at St Lukes / Rugby Club.

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Minute 6 - Any other business

Minute Text :

The Chairman informed the forum that Howard Mortimer could not attend this meeting, but would be at the next meeting to give a detailed update on the current regeneration position in Hoylake and West Kirby.

Councillor Elderton gave a brief overview of the proposals for Hoylake and West Kirby, covering improvements to Wirral Country Park; West Kirby Coastal area, Town Centre, Marine Lake and Concourse; Hoylake Golf Resort; Market Street, Hoylake and Hoylake and Meols Promenade.

Councillor Hale stressed the importance of the public consultation process and urged people to give their views on the proposals for West Kirby and Hoylake.

There was no further business and the Chairman thanked everyone for attending and closed the meeting at 9.05p.m.

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Minute 7 - Dates of Future meetings/Presentations

Minute Text :

The next meeting will be held on Tuesday 19th February 2008 in the West Kirby area at a venue to be confirmed.

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(Minutes Published: 14 December 2007)