Decision details

DWP Hosted One Stop Shops

Decision status: Recommendations Approved

Is Key decision?: No

Is subject to call in?: Yes


A report by the Deputy Chief Executive/Director of Finance detailed changes at the four One Stop Shops sited within Department for Work and Pensions (DWP) offices on Wirral. These sites would now see visitors on an appointment basis only which fell into line with the DWP methodology of seeing customers at these sites.


Councillor Jean Stapleton, Cabinet Member for Community and Customer Engagement informed that initially she had been concerned about these changes but now considered that, in the longer term, it may be a better use of resources but it would need to be monitored.


On a Motion moved by Councillor Stapleton and seconded by Councillor Foulkes and agreed unanimously it was




(1)  Members note the change to service delivery at these four sites;


(2)  the Deputy Chief Executive/Director of Finance be requested to report back on the long term proposals for each site as part of the programme of Library and One Stop Shop co-location; and


(3)  in the meantime, the Deputy Chief Executive/Director of Finance be requested to actively monitor the change in service, particularly on the Liscard site, because of the high volume of customers affected and report back to the Cabinet

Publication date: 07/11/2011

Date of decision: 03/11/2011

Decided at meeting: 03/11/2011 - Cabinet

Effective from: 15/11/2011

Accompanying Documents: