The Chief Operating Officer, Wirral University Teaching Hospital NHS Foundation Trust presented this report which provided an update on the Unscheduled Care Improvement Programme work stream for the Transfer of Care Hub. Wirral had been an outlier because of a high number of Non-Criteria To Reside patients in acute beds so the Hub was developed and went live in July 2023, bringing together two teams under a single leadership structure to reduce the numbers and had been successful.

Members noted how other bodies including charities collaborated in the design and further development of the Hub.

Resolved – That

1.   the improvements to the statistically significant reduction in the number of patients with no Criteria to reside (NCTR) since the start of the transition into the Transfer of Care Hub from April 2023 be noted.

2.   the future work of the Hub to embed new ways of working to improve the timeliness of discharge for patients needing support out of hospital on pathways 1-3 be endorsed.

3.   the interface working between the Hub and the other Unscheduled Care Improvement Programme workstreams and the requirement to streamline services be noted.