Quarterly Analysis of Freedom of Information Requests and Local Government Ombudsman Contacts
Decision Maker: Cabinet
Decision status: Recommendations Approved
Is Key decision?: No
Is subject to call in?: Yes
A report by the Interim Director of Finance provided the Cabinet with a quarterly analysis of requests received under the Freedom of Information Act and contacts made by the Local Government Ombudsman, as recommended by the Cabinet at its meeting on 12 April 2012 (Minute No. 404 refers). Additional qualitative information was provided in the report on service performance in responding to contacts, highlighting any exceptions.
Councillor Phil Davies drew attention to the fact that there had been a 26% reduction in overall Freedom of Information (FOI) contacts received in comparison with the last quarter. He also pointed out that many FOI requests were received from a single source.
The Cabinet noted that a separate report would be presented to a future meeting of the Standards Committee detailing the annual review letter received from the Local Government Ombudsman (LGO), covering the Council’s performance in responding to LGO contacts during 2011/2012. This report would highlight the key performance indicator used by the LGO of responses to ‘first enquiries’ which the Council recorded an average of 15.5 calendar days and could be favourably compared to the reported performance in the immediate North West region
That the report be noted and considered alongside the separate wider customer feedback review offered in the quarterly corporate performance report.
Report author: Peter Timmins
Publication date: 15/11/2012
Date of decision: 08/11/2012
Decided at meeting: 08/11/2012 - Cabinet
Effective from: 23/11/2012