The appendix to this report is exempt because disclosure may provide personal information about individuals.

A report by the Director of Finance informed the Cabinet that a report had been commissioned from Socitm Consulting (the Society of IT Management) into the technologies and organisation of Information Technology (IT) Services and the recommendations contained within the report.

RESOLVED: That

(1)  the recommendations set out in the report be implemented;

(2)   as agreed by the Cabinet on 18 March 2010, a further report be prepared on business continuity and disaster recovery;

(3)  consultation be undertaken on the provision of enhanced out of hours support and any proposals to be reported back to the Cabinet;

(4).  as agreed by Cabinet on 15 April 2010, ITIL and SFIA be developed possibly with initial assistance from external trainers;

(5)  the suitability of the Oracle CRM and Documentum systems be reviewed as part of the current exercise; and

(6)  SOCITM be requested to agree to the public release of the report.

The Consultant’s report is exempt because disclosure may provide personal information about individuals.

Further to Minute No. 163 the Cabinet considered the Appendix to the report.  The Appendix considered in the presence of the press and public contained exempt information that if disclosed may provide personal information about individuals.

RESOLVED:

That the content of the Appendix containing exempt information that could not be considered in the presence of the press and public be noted.