The Head of Resources introduced the report which informed Members of the introduction of a ‘Complaints Policy’ intended to formalise and enhance the operational practice adopted by Merseyside Pension Fund in responding to complaints. The policy outlined the methods and timeframes for recording, investigating, and implementing corrective actions in dealing with complaints from members, employers and other stakeholders.

The recommendations were moved by Councillor Pat Cleary and seconded by Councillor Brian Kenny.

Resolved – That the draft ‘Complaints Policy’ which formalised the Fund’s operational practice in responding to complaints from scheme members and employers be approved.