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The Business Development Volunteer Lead at Healthwatch Wirral presented the report of the Chief Executive Officer of Healthwatch Wirral with monitoring statistics and feedback covering the period March to May 2022. 48% of online feedback related to hospitals and 24% was about GPs. Wirral University Teaching Hospital was the most common theme for contacting (18%), then complaints advocacy. Topics concerned were wide ranging and overall themes were consistent – access to appointments for GPs and dental services; communication with GP and with the hospital.

Members explained that Wirral University Teaching Hospital operated three hospitals and on one, Clatterbridge, there was three organisations and capacity was planned to increase. 

Resolved:

That the report be noted.

In the absence of any people to present this report the Chair proposed that the matter be deferred and it was -

Resolved:

That the Healthwatch Wirral update June 2022 item be deferred to a future meeting.