The Strategic Library Manager presented the report of the Director of Neighbourhood Services. This report provided members of the Tourism, Communities, Culture & Leisure Committee (TCCL) with a progress update on the implementation plan for the Wirral’s public library service (New Model).

At the TCCL Committee on 25th October 2022, it was resolved that the proposed New Library Model be developed. The New Model was the mechanism to drive the delivery of The Library Strategy 2021- 26. Together these products would strive to provide a balanced, sustainable, modern, and fit for purpose Library Service in Wirral which would ensure that all residents have access to a comprehensive and efficient service.

Members thanked officers for the comprehensive report and the new model as well as discussing the video calling booths, and the triage process for this. Members were informed that these were being rolled out across sites and noted that satisfaction in the service was high. It was noted that difficult decisions had been made, and queried if the stats could go into Power B.I so that Members could view them.

Resolved – that the proposed approach, work to date and the ongoing implementation plan of the Library new operating model be supported.