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The Assistant Director for Leisure, Libraries and Engage introduced with the Senior Manager, Engagement, the report of the Director of Neighbourhoods which detailed the progress in the implementation of the Customer Experience Strategy.

Various graphs and narratives were presented which Members discussed and sought further detail on issues such as call waiting lengths, accessibility for people without digital access or who had alternative language needs, and the terminology.

Resolved - That the progress made in delivering the Customer Experience Strategy be noted.