Issue - meetings
Customer Experience Strategy Progress Report
Meeting: 25/01/2024 - Tourism, Communities, Culture & Leisure Committee (Item 62)
62 Customer Experience Strategy Progress Report PDF 315 KB
The PDF file may not be suitable to view for people with disabilities, users of assistive technology or mobile phone devices. Please contact fergusadams@wirral.gov.uk if you would like this document in an accessible format.
Additional documents:
- Enc. 1 for Customer Experience Strategy Progress Report, item 62 PDF 428 KB
- Enc. 2 for Customer Experience Strategy Progress Report, item 62 PDF 33 KB
- Enc. 3 for Customer Experience Strategy Progress Report, item 62 PDF 1 MB
- Webcast for Customer Experience Strategy Progress Report
Minutes:
The Assistant Director for Leisure, Libraries and Engage introduced with the Senior Manager, Engagement, the report of the Director of Neighbourhoods which detailed the progress in the implementation of the Customer Experience Strategy.
Various graphs and narratives were presented which Members discussed and sought further detail on issues such as call waiting lengths, accessibility for people without digital access or who had alternative language needs, and the terminology.
Resolved - That the progress made in delivering the Customer Experience Strategy be noted.