Issue - decisions

Customer Access Strategy

19/10/2011 - Customer Access Strategy

A report of the Director of Finance informed the Cabinet that the Customer Access Strategy (CAS) had been reviewed and updated.  It retained the same focus of reducing service costs whilst improving customer experience.  However, it now also included reference to the programme of work to co-locate Libraries and One Stop Shops.  Across the Council there was a clear need to find savings and the CAS was central to meeting this need.




(1)  the CAS, which includes a re-stated introduction and governance procedure, and updated future priorities be approved; and


(2)  an action plan to support channel migration be reported to a future meeting of the Cabinet.