A report by the Director of Finance informed the Cabinet that a report had been commissioned from Socitm Consulting (the Society of IT Management) into the technologies and organisation of Information Technology (IT) Services and the recommendations contained within the report.

RESOLVED: That

(1)  the recommendations set out in the report be implemented;

(2)   as agreed by the Cabinet on 18 March 2010, a further report be prepared on business continuity and disaster recovery;

(3)  consultation be undertaken on the provision of enhanced out of hours support and any proposals to be reported back to the Cabinet;

(4).  as agreed by Cabinet on 15 April 2010, ITIL and SFIA be developed possibly with initial assistance from external trainers;

(5)  the suitability of the Oracle CRM and Documentum systems be reviewed as part of the current exercise; and

(6)  SOCITM be requested to agree to the public release of the report.