Issue details

Customer Experience Strategy Progress Report

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    This report updates members on the progress made relating to the Customer Experience Strategy. The strategy, along with an accompanying Customer Charter were approved by the Tourism, Communities, Culture and Leisure Committee in March 2023.

    Decision type: Non-key

    Decision status: Recommendations Approved

    Decision due: 25 Jan 2024 by Tourism, Communities, Culture & Leisure Committee

    Lead director: Assistant Director: Libraries, Leisure and Customer Engagement

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    • Customer Experience Strategy Progress Report